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Privacy Policy

Last updated: [CONFIRM date]

At Gifted, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and the rights you have over it. It applies to our website and to any orders or enquiries you make with us.

1. Who we are

For the purposes of UK data protection law, the "data controller" responsible for your personal data is:

2. What information we collect

Depending on how you use our site, we may collect:

  • Information you give us — your name, email address, delivery and billing address, phone number, and the contents of any messages you send us through our contact form or by email.

  • Order information — details of the products you've bought and your order history.

  • Payment information — payment is processed securely by our payment provider, [CONFIRM: e.g. Wix Payments / PayPal / Stripe]. We do not see or store your full card details.

  • Technical and usage information — your IP address, browser type, and how you use our site, collected automatically through cookies and similar technologies.

3. How we use your information, and our lawful basis

We use your information for the following purposes:

  • To process and deliver your orders — including taking payment and arranging delivery (lawful basis: performance of a contract).

  • To respond to your enquiries when you contact us (lawful basis: legitimate interests / taking steps to enter a contract).

  • To send marketing emails, where you have agreed to receive them (lawful basis: consent). You can unsubscribe at any time. 

  • To meet our legal obligations — for example, keeping records for tax purposes (lawful basis: legal obligation).

  • To improve and secure our website (lawful basis: legitimate interests).

4. Who we share your information with

We don't sell your personal data. We share it only where necessary with:

  • Our website platform, Wix, which hosts our site and stores data on our behalf.

  • Our payment provider to process your payment.

  • Our delivery/courier provider to deliver your order. [CONFIRM courier]

  • Other parties where we are legally required to do so.

Some of these providers may process data outside the UK. Where they do, we take steps to ensure your data is protected to UK standards.

5. Cookies

Our website uses cookies to help it function, to remember your preferences, and to understand how the site is used. You can manage your cookie preferences through the banner on our site or your browser settings. 

6. How long we keep your information

We keep your personal data only for as long as necessary. Order and transaction records are kept for at least 6 years to meet UK tax and accounting requirements. Other information, such as contact-form messages, is kept only as long as needed to deal with your enquiry.

7. How we keep your information secure

We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. Payment and account data is handled through secure, encrypted connections.

8. Your rights

Under UK data protection law, you have the right to:

  • access the personal data we hold about you;

  • ask us to correct inaccurate or incomplete data;

  • ask us to delete your data in certain circumstances;

  • restrict or object to how we use your data;

  • request a copy of your data in a portable format; and

  • withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at support@giftedlove.co.uk. We'll respond within one month.

9. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.

11. Contact us

If you have any questions about this privacy policy or how we use your data, email us at support@giftedlove.co.uk.

Note: This is a template reflecting standard UK GDPR requirements for a small online retailer. It isn't legal advice. The most important thing is that it accurately describes what you actually do — so please double-check the payment provider, courier, email marketing and cookie sections against your real setup, and consider having it reviewed if you're unsure.

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